Privacy Policy

Last Updated: 7 April 2025

1. Introduction

Wandrith is committed to protecting your personal information and handling it with transparency and care. This Privacy Policy explains how we collect, use, and protect your information, and outlines your rights under the New Zealand Privacy Act (2020) and, for customers and/or users located in the European Union, the General Data Protection Regulation (GDPR).

Our business operates under the laws of New Zealand.

2. What Personal Information We Collect

We may collect and store a range of personal information, including:

• Your name, email address, phone number, and postal address.
• Driver licensing details, including copies of your licence and any recorded traffic offences.
• Booking and travel-related information (e.g., tour selections, preferences).
• Communications you send to us (such as customer support inquiries).
• Any information you provide when using our website, services, or social media channels.

We do not collect or store credit card details. Payments are processed securely through trusted third-party providers who specialise in secure payment services.

3. How We Use Your Information

We use your personal information to:

• Provide and manage your bookings.
• Communicate with you about your journey and respond to inquiries.
• Improve our services and website.
• Meet the requirements of our insurers.
• Meet legal and regulatory requirements.

We treat all personally identifiable information (PII) confidentially and apply appropriate security safeguards.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience.

For visitors from the European Union:

• We only set non-essential cookies (such as analytics cookies) with your explicit consent.
• You can manage your cookie preferences through our cookie consent banner when visiting our website.
• Essential cookies required for site functionality will always be active.

For more information about how we use cookies, please refer to our Cookie Policy.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share information with trusted service providers who assist us in operating our business (for example, payment processors and booking platforms). These providers are contractually obligated to keep your information confidential and secure.

We may also disclose your information if required to do so by law, regulation, or in response to valid legal processes.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of any information that is inaccurate, incomplete, or outdated.
• Request deletion of your personal data, subject to legal and contractual obligations.

To exercise any of these rights, please contact us at privacy@wandrith.nz.

If you are not satisfied with how we have handled your personal information, you can contact the New Zealand Privacy Commissioner. For more information, visit www.privacy.org.nz.

For residents of the European Union, you may also have the right to lodge a complaint with your local data protection authority.

7. Data Storage and Security

We take reasonable steps to protect your personal information against unauthorised access, loss, misuse, disclosure, or alteration. Information is stored securely, and access is limited to those with a legitimate business need.

We retain your personal information only as long as necessary to provide services to you and to comply with legal obligations.

8. International Data Transfers

As we are based in New Zealand, your information may be stored or processed in New Zealand or in other countries where our service providers are located.

New Zealand has been recognised by the European Commission as providing an adequate level of data protection.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions or concerns about your privacy or this Policy, please contact us at:

Wandrith
Email: privacy@wandrith.nz
Website: https://wandrith.nz